360 Feedback for the Hotel Industry

Another interesting 360 degree feedback article spotted, this time on ehotelier.com:

Closing the Circle in Measuring Performance – Understanding 360° Feedback

The article, by  Dr. John Hogan CHE CHA MHS, looks at the use of 360 feedback in the hotel industry.

Dr. Hogan writes:

“In a hotel management company setting or in a large hotel, 360 Feedback can target goals and objectives, promote practical interaction and clarify the ever-changing roles of all parties within the Management Company setting or hotel.  This in turn encourages self-development, which leads to staff engagement at multiple levels, while building staff loyalty for those you want to retain.”

The article also contains a list of recommended books for anyone considering a 360 feedback programme.