May be of some help to our German clients – a translation would be good !

Closing the Circle in Measuring Performance – Understanding 360° Feedback

The article, by  Dr. John Hogan CHE CHA MHS, looks at the use of 360 feedback in the hotel industry.

Dr. Hogan writes:

“In a hotel management company setting or in a large hotel, 360 Feedback can target goals and objectives, promote practical interaction and clarify the ever-changing roles of all parties within the Management Company setting or hotel.  This in turn encourages self-development, which leads to staff engagement at multiple levels, while building staff loyalty for those you want to retain.”

The article also contains a list of recommended books for anyone considering a 360 feedback programme.

They all seem to have had a very positive experience……..

One article I found recently was  posted by John G. Agno on his Coaching Tips blog. I think it gives a very good summary of the way 360 feedback’s system of gathering the views of multiple raters can provide the appraisee with a ‘well-rounded impression of how others view their own work’, helping them to focus on areas they might need to address in order to improve how others view their performance.

The article also lists some useful tips for running a successful appraisal.

The whole article can be found here: http://coachingtip.blogs.com/coaching_tip/2007/07/what-is-multi-r.html

We are always keen to hear your views on anything 360 related, so feel free to let us know what you think…….

View of Swan and Royal from Castle Street

The first picture shows the Hotel from the front, looking completely undamaged – only the white hoardings suggest something is amiss (our front entrance is the brown door to the left).

The view from the ramparts of Clitheroe Castle shows a different story, the roof at the rear has been severely damaged and the people who were trapped inside this area had a very lucky escape.

View of Swan and Royal from Clitheroe Castle

The next photo was taken from our car park to the rear of our building and shows how close the fire was, and how incredibly lucky we were.I write this blog from the office in the corner on the first floor of the white building – just a little too close for comfort I think!!

This is a close-up view. I reckon if I had managed to find a toasting fork and a couple of loaves I could havepoked it out of the window and supplied the guys from the Clitheroe Fire Brigade with tea and toast all night!

By the way the good news is that the hotel is going to be rebuilt, but from talking to the contractors involved it looks like it will be a long job, anything up to a year.  It would have been a shame if it had been demolished, because as I discovered after a few Google searches, the place has had quite a history. Ghandi stayed there in the 1930′s and Winston Churchill stayed there during the second World War in 1942 when he came to meet Sir Frank Whittle, often referred to as the founder of the jet age, who was at  that time based at the Rolls Royce factory in Barnoldswick where he was developing his jet engine.

This last photo shows a group of contractors working on their battle plan to rebuild the Hotel. Note the boarded-up windows belonging to our neighbouring businesses who were less fortunate than ourselves. Over the past week there has been a steady stream of people carrying out boxes and filing cabinets – it looks like they will have to relocate for the foreseeable future.

 By the way, does anyone out there know the collective noun for a large group of people wearing hard hats and carrying clipboards?

Answers on a postcard please…………………..

Based on feedback from some of these users, we have identified a number of areas where we can enhance the user-interface, and the speed of operation of the system (especially where a large number of appraisals are being processed simultaneously). 

We will be implementing system enhancements over the coming weeks, which will deliver improvements in system performance and efficiency for our end-users. 

Watch this space for more news……………….. 

………………We  welcome feedback and suggestions from our customers, as we believe that is the way for us to ensure that our product delivers for all end-users.

Ok, let’s start with the history….

 reactive360 appraisal system was designed with the corporate user in mind. Based on our experience working with numerous large organisations we knew that many clients needed the ability to customise their 360 degree appraisal process to fit with their exact requirements, for example the ability to brand not only the report, but also the nomination process, welcome screen and questionnaires. They also wanted the ability to modify the questionnaires by using their own questions, targeted to precisely match the characteristics of their organisation. The reactive360 questionnaire module was designed to do this. It has a set of sample questions, a selection of scoring scales, and options for custom questions, text-response questions etc. Whether you want to use our questions, your questions or any combination of the two, it’s possible with reactive360.

Custom report options are available. The reactive360 team are on hand to discuss additional customising options, for example a branded nomination process, branded welcome screens etc, and also management of the nomination and/or appraisal process. We can print high quality reports (at a small additional cost) and send them to you by courier.

reactive360 feedback and appraisal system remains a significantly lower cost option than the alternative systems on the market. If you don’t believe us, just try asking some of our competitors if you can have custom-branding of  questionnaires and reports for FREE!

If reactive360 is so good, why do we need another system as well, i.e. factors360 ?

A number of our clients told us they would prefer a simpler-to-use system at reduced cost. They didn’t need the ‘bells and whistles’, just a straightforward, easy-to-use system.

So the design team set to work once again. After numerous hours of head-scratching, keyboard bashing, and gallons of coffee they emerged from the development lab with factors360. In line with their remit they had put together a system which was very easy to use, quick to learn and operate, and with a new membership-based payment system which gives the user the ability to run an extremely cost-effective but high-quality 360 degree appraisal process.

 With factors360 you have 3 fixed questionnaire sets, customisable themes enabling you to change the  colour scheme of the final report and add your own images/branding to it if required, and a choice of membership options which enable you to run as many appraisals as you want at no additional cost, as long as your membership is current.

For a direct comparison of all the features of factors360 and reactive360 take a look at our feature comparison chart

You can get instant access to both factors360 and reactive360, try them both for free.