factors360 team blog » hotel industry http://www.factors360.com/blog Where the mad about 360 feedback people live. Thu, 20 Oct 2011 12:43:52 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 360 Feedback for the Hotel Industry http://www.factors360.com/blog/2009/11/10/360-feedback-for-the-hotel-industry/ http://www.factors360.com/blog/2009/11/10/360-feedback-for-the-hotel-industry/#comments Tue, 10 Nov 2009 13:55:30 +0000 Bart http://www.factors360.com/blog/?p=162 Another interesting 360 degree feedback article spotted, this time on ehotelier.com:

Closing the Circle in Measuring Performance – Understanding 360° Feedback

The article, by  Dr. John Hogan CHE CHA MHS, looks at the use of 360 feedback in the hotel industry.

Dr. Hogan writes:

“In a hotel management company setting or in a large hotel, 360 Feedback can target goals and objectives, promote practical interaction and clarify the ever-changing roles of all parties within the Management Company setting or hotel.  This in turn encourages self-development, which leads to staff engagement at multiple levels, while building staff loyalty for those you want to retain.”

The article also contains a list of recommended books for anyone considering a 360 feedback programme.

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